Frequently Asked Questions

Am I purchasing a physical item or a digital file?

Check the product description before checkout. Products marked as digital downloads, PNG files, or templates do not include a physical item. Mockup photos show examples of how a design may look.

How do I place a custom order?

Order through our website and follow the product instructions for submitting names, photos, colors, and other details. Contact us before ordering if you need help choosing a service.

How long will my order take?

Check the individual product listing for its turnaround time. Processing time and shipping transit time are separate. Contact us before ordering for a specific event date.

Can I pick up my order?

Free local pickup is available in Roanoke Rapids, NC, for eligible physical orders. Wait for confirmation that your order is ready before arranging pickup.

How do I get help?

Email msdanimcarter@gmail.com with your order number and a description of the issue.